Support Services
Our systems are remotely monitored thanks to the sensors and cameras installed throughout the solution.
- Industry 4.0 Reliability
- 24/7 Support
- Micromag at Peak Performance
- Always-Up-to-Date System
- Training
Industry 4.0 Reliability
Micromag pharmacy robots are continuously monitored remotely. Thanks to the latest-generation sensors installed on the system, all key operating parameters are constantly under control. With this continuous monitoring, most anomalies are resolved even before they occur.
24/7 Support
A technician is always available to resolve your issues, either remotely or through on-site intervention. The only way to provide timely and accurate service is to offer our clients highly specialized personnel. This is why the technicians performing maintenance are the same professionals who build and install our robots.
Micromag at Peak Performance
Scheduled preventive maintenance is carried out regularly in line with the pharmacy’s operational needs. During these activities, a full check-up of the entire warehouse is performed. This ensures maximum reliability and consistent performance.
Always-Up-to-Date System
Scheduled preventive maintenance is carried out regularly in line with the pharmacy’s operational needs. During these activities, a full check-up of the entire warehouse is performed. This ensures maximum reliability and consistent performance.
Training
Our technicians provide staff training before system start-up and ongoing consulting to ensure optimal use of Micromag. We consider our clients’ ideas as valuable input for improving our products. Share them with us, and we will find the right solution together.
